How are payments dispersed to providers?
We settle accounts on a weekly basis on Wednesdays. We will debit or credit an account based on the balance on that said day. It may take 3-5 days for your bank to transfer the funds.
Your Payments page will show a breakdown of funds received, less the cost of goods and services, the revenue earned, and credits earned as well. You can drill down to specific patients to see the history of their events as needed.
Pending Payouts are from subscriptions that do not have a prescription order tied to them. Currently, we do not pay until a provider submits a Rx because we have to know the cost of goods to withhold. If a provider doesn't submit a Rx, 28 days later, the old Rx gets replaced with the new charge. Since the old Rx gets replaced and we aren’t submitting it to the pharmacy, we don’t have to withhold the cost of goods, so we can send payment out at that time.
- All providers get their money when the 28 day order cycle expires. We’re not keeping your funds indefinitely, you will receive payment as those orders expire just as we have always done.
- Note - We are diligently working to enhance our technology to align with the diverse ways providers run their practices. Hopefully in the coming months, we’ll have functionality in place that will eliminate the dependency for an Rx to be submitted and enable us to send money early.
Related Articles
How to Configure Recommended Items for Programs in DrWell
Benefits of Using Recommended Items The Recommended Items feature empowers providers to strategically suggest additional, relevant programs to patients at the moment of peak engagement—right after checkout. By surfacing curated follow-up or ...
New Pending Orders
The first image is what shows up automatically. This will be patients who have payments coming up when the arrow is up. The next image is if you click that arrow and toggle it down to ascending order it will now show all of your patients who recently ...
How to subscribe a patient to a package
Providers can enroll patients into a subscription package in 2 ways: 1. Click "Refer A Patient" next to the package they would like to subscribe to. A new page will open for you to enter the patients cell phone or email address. Next the patient will ...
GLP-1 Storage Requirements and Temperature Tolerance
The guidelines are determined by the providing pharmacy and the state they are shipped to. Some pharmacies have clearance from their Board of Pharmacy to ship without ice. It’s based on the approving body even if the active ingredients are the same ...
Controlled Substances
Controlled Substance Rx Submission Tutorial <br><text></text> Overview This tutorial guides prescribing providers through the process of submitting a controlled substance prescription using the DrWell Provider Portal. It includes ...