More Flexibility. More Control. More Ways to Treat with Confidence.
We're excited to roll out powerful new features in June and May that streamline your workflows, improve patient personalization, and give you greater flexibility in managing medications and enrollment. Here’s everything you need to know:
Now showing pending orders tied to canceled subscriptions.
If a patient cancels after their payment date but before their medication ships, you’ll now see any pending orders flagged—with the option to either proceed or discard.
âś… Why it matters:
Gives you full visibility and discretion over what gets filled
Prevents unwanted shipments
Ensures continuity for patients who cancel but still need care
⚠️ You’ll also see a warning prompt if attempting to submit an order for a canceled subscription—putting you in control of the decision.
New flexibility to discard individual pending orders directly from the Pending Orders screen.
Ideal for when an item was fulfilled from back stock or no longer needed.
âś… Why it matters:
Prevents unnecessary shipments
Keeps your Pending Orders queue clean and accurate
Saves time and reduces confusion for clinic staff
No more EPCS hoops.
You can now upload a wet signature directly from your prescription pad when submitting an order for a controlled substance.
âś… Why it matters:
Skip identity-proofing and token tracking
Stay compliant while prescribing faster
Keep the process familiar for your team
New SmartConsult questions now screen for sexual wellness interest automatically.
âś… Why it matters:
Instantly qualify more patients
Capture leads for high-demand services
Never miss a ready-to-treat patient again
🔧 Turn it on: Go to Account Settings → Enable "Sexual Wellness Questionnaire"
Once a patient qualifies, send them a one-way message with a custom enrollment link directly from your DrWell portal.
âś… Why it matters:
Shortens the gap between consult and care
Boosts conversion rates from lead to treatment
Simplifies patient onboarding—no back-and-forth required
Your SmartConsult just got smarter. Patients can now select preferred medications (e.g., Semaglutide vs. Tirzepatide) and show interest in other options.
âś… Why it matters:
Personalizes care from the first touchpoint
Reduces friction in treatment planning
Helps you tailor follow-ups to their goals
These updates are all about giving you more speed, flexibility, and control—while making it easier to deliver the personalized care your patients expect. Whether you're filling prescriptions, qualifying leads, or accelerating enrollment, DrWell is getting smarter with every release.
Need help enabling any of these features? Contact your support rep or visit the DrWell Help Center for step-by-step guides.